Time for a little story,
Once upon a time, my sister and I were given some money to spend on some food. So of course, the question became, “Where do we go?” As soon as I heard there was a Red Robin in the area, I knew my destiny. So we drove twenty minutes off campus and parked in the signature Red Robin parking lot. When we got inside, a waitress took us to our seats, prompted us to order our drinks and then pointed to a little contraption sitting on the table. This little black tablet was designed to take our orders without waiter assistance. We could order our food at the literal press of a button (Yes, I’m counting touch-screens as buttons for the sake of that phrase). Of course, we didn’t really like that, so we tried to call her back whenever we could. Finally, after finishing our meals we decided to get desert and we flagged our waitress down. After telling her what we wanted, she reached over, and plugged our order into that little machine.
Before I start pointing out why this bothers me, let me just acknowledge that this piece of technology isn’t a bad idea. To be fair, in a busy restaurant like Red Robin, to have a server available at all times just isn’t feasible. However, my concern stems from when people start opting to only interact with the machine. Look at grocery stores, those new self check-out machines are growing in popularity (to my knowledge) while cashier registers gather dust. What will people do when technology replaces them in the workplace? We are growing ever closer to this “tipping-point” and I don’t think people have realized it. I site the waitress using the very technology that makes her obsolete to support this obliviousness.
Now I’m not arguing to remove this technology. I personally like having the option to order without having to flag someone down. I also understand the practicality of this piece of technology. Yet, I find it hard to believe that both of these options will be able to coexist for long. What does this mean for my dream of being a cashier at my local grocery store? I guess we’ll have to wait and see.